Chatlyn Secures $9.3M to Revolutionise AI Communication for Hotels in MENA

Malaz Madani

Last updated 25-06-2025

3 min

Chatlyn raised approximately USD 9.

3 million in a Series A funding round.

The startup integrates over 10 messaging channels, offering a unified, AI-driven platform for hotels.

Chatlyn plans to expand significantly in the MENA region, focusing on the UAE.

The goal is to enhance hotel operations with efficient guest communication and interaction tools.

This funding marks a promising move towards transforming hotel guest experiences.

Austria-based startup Chatlyn recently snagged around USD 9.3 million (or about EUR 8 million) in a Series A funding round led by Smedvig Ventures—and they've certainly hit the ground running. With additional backing from some notable figures like AnyDesk's founder Andreas Burike and angel investor Mathias Hiebeler, the company also clinched an innovation grant from FFG. That's Austria's main funding body for industry-linked research, for those who haven't heard of it.

To give a bit of context, Chatlyn—which launched this year thanks to founders Nicolas Vorsteher (CEO), Michael Urbanek (CTO) and Matthias Haubner (CPO)—aims to become something of an "AI brain" specifically tailored for hotel operations. You know, it wasn’t too long ago when many hotels were using paper ledgers and endless Excel sheets—I reckon leaps like these were well overdue.

The idea, broadly speaking, is simple enough: organise and clarify what has previously been a right shambles. Many hoteliers juggle as many as a dozen messaging systems from WhatsApp and email to webchat and social media. And believe it or not, this chaos translates directly into missed revenue and unhappy guests who naturally aren't too chuffed about late responses. Hotels need a clean and efficient method to manage all these convos, and that's exactly Chatlyn's pitch.

The clever thing Chatlyn has done here is bundle more than 10 different messaging channels—including email, WhatsApp, SMS, webchat and social media—into a single automated, AI-driven platform. Add in live translation in over 35 languages and seamless integration with hotel property management systems, and you've got yourself a pretty robust toolbox. If Chatlyn delivers, it could be spot on in solving one of the hospitality industry's perennial headaches.

So what's next with this fresh cash injection? Well… I mean the startup plans to ramp things up notably in the MENA region, specifically setting its sights on the UAE. And no surprise there—considering Dubai alone welcomed over 14 million tourists last year, there's surely no shortage of hotels looking to sharpen their guest communication. From personal experience in the entrepreneurship sphere at Arageek, I've noticed how the Emirates has this magnetic pull nowadays, especially with fresh tech ideas that streamline operations.

Chatlyn clearly senses opportunity here, hoping to establish a strong foothold in a market that’s increasingly hungry for efficient hospitality tech. On the flip side, though they’ve got the money now, they’ll need to crack the delicate balance of automation and personalised interaction. Nobody wants to chat purely with bots when booking their dream getaway, do they?

Either way, this funding round is a promising step forward. Let's see if Chatlyn can transform a common faff into a seamless guest experience—and perhaps revitalise the way hotels manage their interactions while they're at it.

🚀 Got exciting news to share?

If you're a startup founder, VC, or PR agency with big updates—funding rounds, product launches 📢, or company milestones 🎉 — AraGeek English wants to hear from you!