Egyptian Startup Qme Lands $3M to Transform Customer Service Across Africa

Qme, an Egyptian SaaS startup, has secured $3 million in seed funding, led by deep-tech company AHOY. The funding will help the company expand its AI-driven appointment booking solutions, tackling long-standing inefficiencies in customer service across the MENA and GCC regions.

Imagine spending six months of your life standing in lines, waiting endlessly for a doctor’s appointment, a bank service, or even just a government document. That’s the reality for millions across the Middle East and North Africa (MENA), where inefficient queuing systems and outdated booking methods have long been a frustrating norm. But an Egyptian startup, Qme, is tackling this issue head-on—and it just secured $3 million in fresh funding to scale its efforts.

The seed round was led by AHOY, a deep-tech company specializing in logistics and smart infrastructure. With this investment, Qme plans to enhance its AI-powered appointment booking solutions, helping businesses and governments digitize their customer service experience. The goal? To eliminate long queues, reduce no-shows, and make service delivery faster and more efficient.

Since launching in 2023, Qme has already made a significant impact. The platform has served over 100,000 customers across industries like healthcare, banking, and public services. The results speak for themselves: average wait times have plummeted from 116 minutes to just 14 minutes, while phone-based no-show rates—once as high as 31%—have dropped to below 1%.

Beyond saving time, Qme is also reducing waste. By replacing paper-based queuing systems with digital alternatives, the company has saved an estimated 50,000 square meters of paper—a win for both efficiency and the environment.

The funding aligns with Qme’s participation in AHOY’s Startup Builder Initiative, a program aiming to empower 10,000 entrepreneurs and 30,000 software developers across the MENA region by 2030. AHOY’s expertise in aviation, logistics, and smart city infrastructure gives Qme access to cutting-edge technology and industry connections that could significantly accelerate its growth.

For Maged Negm, Qme’s CEO and Co-Founder, this partnership is a game-changer:

So what’s next for Qme? With this funding, the company plans to expand its reach, refine its AI-driven solutions, and establish deeper partnerships with businesses and governments alike. As digital transformation sweeps through the MENA region, Qme is positioning itself as a leader in customer experience innovation—one appointment at a time.